Privacy Policy

Your Trust is Sacred. Your Data, Respected.

At EYWA, your privacy is more than a legal requirement—it’s a matter of trust. We honour your personal information with the same care we bring to everything we create. This policy explains how we collect, use, and protect your data when you engage with our brand.

Legal Terms

This Privacy Policy applies to all users of the EYWA website operated by EYWA CONCEPTS PTE LTD (UEN: 202445358M), based at 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051 (“we”, “our”, or “us”).

By using our site and services, you agree to the practices described below.

1. Information We Collect

  • Personal Information: Name, email address, contact number, delivery address, payment details
  • Order & Account Data: Purchase history, delivery preferences, saved items
  • Technical Data: IP address, browser type, site usage, device information (via cookies)

2. How We Use Your Information

  • To process your orders and provide our Products
  • To personalise your experience and recommend products
  • To communicate order updates, promotions, or respond to queries
  • To improve our website, offerings, and customer experience
  • To comply with legal, tax, and regulatory obligations

3. Payment & Shopify Integration

Our store is hosted on Shopify Inc., which provides us with the online platform and secure payment infrastructure. Your payment data is encrypted and processed in accordance with Shopify’s Privacy Policy and Terms(shopify.com/legal).

4. Data Protection & Security

We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Sharing of Information

We do not sell or rent your personal data. Your data may be shared only:

  • With third-party logistics providers to fulfil deliveries
  • With payment processors via Shopify
  • When required by law or to protect EYWA’s legal interests

6. Your Rights

Under Singapore’s Personal Data Protection Act (PDPA), you have the right to:

  • Access or update your personal data
  • Withdraw consent for data use
  • Request deletion of your data (subject to legal obligations)

You may contact us at support@eywa.sg for any data-related requests.

7. Cookies

Our website uses cookies to enhance site performance and personalise your experience. You may disable cookies in your browser settings, though some features may be affected.

8. Updates to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We will notify users via our website if significant changes occur.

This Privacy Policy is governed by the laws of Singapore. By continuing to use our site, you acknowledge and agree to these terms.