Terms & Conditions

1. GENERAL TERMS & ACCEPTANCE

Seek Wholeness, Not Perfection
At EYWA, we believe in nourishment as a way of life. Every product, experience, or ritual we offer is a reflection of our commitment to balance, vitality, and soulful living. These Terms exist not to overwhelm, but to offer clarity—for both your peace of mind and our shared journey.

Legal Terms

These Terms & Conditions ("Terms") govern your access to and use of the website operated by EYWA CONCEPTS PTE LTD (UEN: 202445358M, 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051) ("EYWA", "we", "our", or "us"), as well as any order, delivery, or use of our products and services through this site (collectively, the “Products”). By accessing this website and/or placing an order, you agree to be bound by these Terms.

If you do not accept these Terms, you should not use our site or order our Products.

We may revise these Terms from time to time. The updated version will be posted on this site with the “Last Updated” date. Your continued use of the site after changes are posted constitutes your acceptance of the revised Terms.

2. ACCOUNT & ACCESS

Come As You Are
Our door is open. No minimum age. No pressure to be anyone other than yourself. Just honest food, intentional design, and ease of access. You don’t need an account to explore—but if you create one, it’s yours to tend and care for.

Legal Terms

You may create an account to access certain features of the site. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must provide accurate, current, and complete information and promptly update it if it changes.

You may not impersonate another person, misrepresent your identity, or create multiple accounts without our permission. We reserve the right to refuse access or terminate your account at our sole discretion if misuse or breach of these Terms occurs.

3. OUR PRODUCTS: WELLNESS BOX, SERIES, WHOLE BAR

Crafted for Wholeness, Not Mass Production
Our offerings are intentional—each Wellness Box, each Series, and each Whole Bar good is designed to serve you in rhythm with the seasons and with care. Much of what we prepare is made fresh or in small batches. For that reason, we ask for presence and mindfulness when ordering.

Legal Terms

All Products listed on our site are subject to availability. We reserve the right to modify, replace, or discontinue any item at any time without prior notice. This includes specific ingredients, packaging formats, or bundle configurations.

Descriptions and images of Products on our site are illustrative. While we do our best to match what’s pictured or described, actual items may vary slightly due to seasonal availability or production updates.

All sales are final upon order confirmation. Please refer to the “Cancellations & Rescheduling” and “Returns & Refunds” sections for specific conditions that apply to each product type.

4. CANCELLATIONS & RESCHEDULING

We Move with Intention
Every EYWA order is prepared in rhythm with your choices. Our kitchen and makers begin gathering, preparing, and assembling your items as soon as your order is confirmed. Because our creations are crafted fresh and often in small batches, we ask for conscious commitment once placed.

Legal Terms

Wellness Box & Series
You may reschedule your delivery or update order details (e.g., delivery address or timing) up until Wednesday at 11:59PM SGT of the week prior to your scheduled start date. Changes may be made through your EYWA account or by contacting support@eywa.sg.

After this cutoff, your order is considered final, and we cannot modify, pause, or issue credit for changes.

Whole Bar Pantry Items
All Whole Bar pantry orders are considered final upon confirmation. These items are prepared and dispatched on a same-day or next-day basis, and therefore cannot be cancelled, rescheduled, or modified once confirmed.

5. SHIPPING, DELIVERY & RISK

From Our Hands to Yours
We pack each order with care, knowing it’s more than food—it’s nourishment. Whether it’s our in-house crew or a trusted delivery partner, our goal is to get it to you safely. That said, once it leaves our space, we trust you to receive and store it with the same care.

Legal Terms

We currently deliver only within Singapore via a combination of in-house teams and third-party couriers. Shipping fees and delivery schedules are displayed at checkout and may vary depending on your location and order type.

Once your order has been handed off to the delivery provider, EYWA is no longer responsible for delays, damage, or loss resulting from circumstances beyond our control (e.g., weather, traffic, missed delivery windows, unattended addresses).

We do not guarantee cold-chain delivery. It is your responsibility to ensure someone is available to receive your order and to store perishable items promptly upon delivery.

Please inspect your delivery as soon as it arrives. Any issues must be reported within 48 hours to support@eywa.sg.

6. RETURNS & REFUNDS

All Sales Are Final—but We’re Always Here
Because our offerings are made fresh, in limited batches, or tailored for you, we do not offer returns. That said, if something arrives damaged or feels wrong, know that we will show up and make it right—with care and fairness.

Legal Terms

All sales are final upon order confirmation. We do not accept returns, nor do we issue refunds due to change of mind, incorrect orders, or late cancellations.

If a Product arrives damaged, incomplete, or not as described, please contact support@eywa.sg within 48 hours of delivery. We may request photos and order details to assess the situation.

Where appropriate and at our sole discretion, we may offer:

• A replacement item
• Partial or full store credit
• A refund (processed within 5–7 business days)

We do not offer refunds or credit for deliveries that were unattended, improperly stored, or delayed due to issues outside our control.

7. NUTRITION & RESPONSIBILITY DISCLAIMER

We Nourish, You Choose
Our meals, elixirs, and rituals are designed to support a whole, vibrant lifestyle—but they are not medical. They are not cures, treatments, or prescriptions. You know your body best. We create the tools; how you use them is yours to own.

Legal Terms

EYWA Products are intended for general wellness and lifestyle support only. They are not medical products and are not designed to diagnose, treat, cure, or prevent any disease or health condition.

We do not provide medical or dietary advice. Customers are fully responsible for their own health choices and outcomes. By purchasing and consuming EYWA Products, you acknowledge that you do so at your own discretion and accept full responsibility for your experience.

EYWA’s kitchen handles a variety of ingredients, including nuts, seeds, and soy. While we aim to honour allergies and dietary needs where possible, we cannot guarantee the complete absence of allergens.

8. PRICING & PAYMENT

Clarity is Nourishment, Too
We believe in fair, transparent pricing. Our offerings reflect the craft, quality, and care behind each item—from ingredients to delivery. We honour your trust and offer you full visibility at checkout.

Legal Terms

All prices on our website are listed in Singapore Dollars (SGD) and are inclusive of Goods and Services Tax (GST) where applicable.

EYWA’s online store is hosted on Shopify Inc., a leading e-commerce platform that provides the technology infrastructure for our website and ordering process. Payments are processed securely via Shopify Payments or Shopify’s approved third-party payment gateways.

By making a purchase, you agree to Shopify’s Terms of Service and Privacy Policy, which govern aspects of your data handling and payment security. For more information, please visit www.shopify.com/legal.

We accept major debit/credit cards and other payment methods enabled by Shopify Payments. If your transaction cannot be verified or is declined, your order will not be confirmed.

Promotions, discount codes, and seasonal offers may be subject to change without prior notice. Any misuse of discount codes may result in cancellation of your order.

9. SITE CONTENT & INTELLECTUAL PROPERTY

Our Words, Our World
From our stories to our symbols, EYWA is an expression of a way of life. Please honour the creative work, visuals, recipes, and rituals you see on our site—they’re born from real hands and real vision.

Legal Terms

All content available on this website—including but not limited to text, images, recipes, product descriptions, video, design elements, and logos—is the intellectual property of EYWA CONCEPTS PTE LTD or its content partners.

You may not copy, reproduce, modify, republish, transmit, or distribute any portion of this site for commercial purposes without our written consent. Use of any EYWA branding, marks, or imagery without permission is strictly prohibited.

We reserve the right to pursue legal action in the event of intellectual property infringement.

10. LIMITATION OF LIABILITY

We Lead with Care—but Cannot Control All Things
We design every part of the EYWA experience with care and foresight. Still, some things may be out of our hands. What we can promise: if something goes wrong, we’ll meet it with integrity and presence.

Legal Terms

To the fullest extent permitted under Singapore law, EYWA CONCEPTS PTE LTD shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, goodwill, or data, arising from your use of the site or Products—even if we have been advised of the possibility of such damages.

Our total aggregate liability to you in respect of all claims arising under or in connection with the use of our Products or site shall not exceed the total amount paid by you for the order in question.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for any other matter that cannot be excluded under Singapore law.

11. CHANGES TO TERMS

We Evolve with You
Just as we evolve our menu with the seasons, we may occasionally revise these Terms. If we do, we’ll keep you informed—because clarity is part of how we earn your trust.

Legal Terms

EYWA reserves the right to update or modify these Terms at any time. Revisions will be posted on this page with the "Last Updated" date. If changes materially affect your rights, we may notify you via email or a website announcement.

Your continued use of our site or Products after changes are posted constitutes your acceptance of the revised Terms.

12. GOVERNING LAW & JURISDICTION

Rooted in Singapore
EYWA was born in Singapore. As such, we follow the laws, systems, and consumer rights practices of our home base—while holding our own ethical standards to an even higher bar.

Legal Terms

These Terms and any disputes arising from them shall be governed by the laws of Singapore, without regard to conflict of laws principles.

You agree to submit to the exclusive jurisdiction of the courts of Singapore for any claim or dispute arising out of or in connection with these Terms or your use of our Products.

13. CONTACT INFORMATION

Let’s Stay in Touch
Questions, concerns, feedback, or something not quite right? We’re here to help—human to human.

Legal Terms

For all inquiries related to these Terms, your order, or your use of the site, please contact us at:

EYWA CONCEPTS PTE LTD
UEN: 202445358M
60 Paya Lebar Road
#07-54 Paya Lebar Square
Singapore 409051
📩 support@eywa.sg